Kiddicare aided by GetSatisfaction.com have used their (internal & external) self service advice forum to reduce inbound customer comms by 30% and increase first call resolution from 60% to 98% – this has helped them cement their success as No 1 online baby store in their sector, the success of which might otherwise have overwhelmed their resources …
Wanna know more? Check out our social media & mobile training sessions on the right hand side …
Source: getsatisfaction
The Future of Business? 